Shipping & Returns
Shipping & Delivery
Premium Pets offers LOCAL DELIVERY for Great Vancouver orders ONLY. Please select "SELF PICK UP / LOCAL DELIVERY" option while adding to cart and simply choose the "LOCAL DELIVERY" option at check out (please use the same postal code as Google Map). The shipping fee will be calculated based on the distance to Metrotown.
Standard Shipping time is 1 - 5 business days.
DISTANCE TO METROTOWN FREE STANDARD SHIPPING SHIPPING FEE
Within 5 km orders over $68 $5
Within 10 km orders over $118 $10
Within 20 km orders over $188 $20
Within 30 km orders over $258 $30
Within 50 km orders over $398 $50
Self Pick Up From Warehouse
Premium Pets offers an option for Warehouse SELF PICK UP, simply choose the "PICK UP" option at checkout. It takes around 1 - 3 business days to have your items ready to be picked up . Please wait for our confirmation via email.
Return & Exchange Policy
In order to avoid cross-infection between pets, Premium Pets does not accept any forms of exchange or return. However, if there is a defect from the manufacturer, you have 15 days from the date of purchase to exchange for a replacement.